Frequently Asked Questions

How do I install the Cubie?

There are several different ways to install the Cubie.  We recommend that you view our installation videos found under the “Videos” tab on the Cubie Product Page.

I have a hotel – Do you have quantity pricing?

Yes – Please register for an account.  Once set-up, you will be able to view pricing tiers. 

Can I place an order offline?

If you experience a problem completing your order online, you can place your order by completing the downloadable form and fax it to the following number: 972-783-9722.  For further assistance please contact us at 972-388-1450, M-F 8:00am-5:00pm CST. 

What is your warranty?

Products are warranted by Brandstand Products against manufacturing defects in materials and workmanship under normal use for one year (365) days from the date of purchase. Defective products will be exchanged for the exact same item. 

What is your return policy?

For a refund or exchange, products must be returned within 30 days of original purchase date. Customers must contact Brandstand Products to obtain a return merchandise authorization (RMA) number and specific shipping instructions prior to returning product. Any product returned without a RMA will be refused. Product must be in original box with original accessories and packaging in undamaged, clean and brand-new condition. Products that are incomplete, damaged or have been used will require a deduction in refund. There is a 30% restocking fee on all returned products. Refunds will be issued by check. Refund checks are mailed the 10th day from the date the product is returned. Delivery, graphic insert charges and customized products are non-returnable. Custom Connection Panels are made to order and can not be returned. 

Can I order if I live outside of the US?

To order outside of the US, please contact us by phone at 972-388-1450. 

Do your products work outside the US?

Brandstand Cables Holders work with any standard Ethernet Ports.

The Remie Alarm Clock includes a 110v/60hz power adapter.  If you wish to use a different transformer (220v/50hz) please purchase a sample for testing.  

All power panels use standard US plugs (110v/60hz).

When will my order ship?

Our standard order processing time is 1-4 business days.